AmerisourceBergen Success Story

Large Pharmaceutical Distributor Gains Competitive Advantage with OpenText Metastorm BPM

AmerisourceBergen has saved millions of dollars and established BPM as a credible and critical part of its IT and business infrastructure

Challenge

AmerisourceBergen faced the challenge of complex contract and relationship management with its many manufacturers and customers. Managing the contract and pricing details associated with these relationships was labour-intensive and time-consuming, but critical to the company’s bottom line.

Business challenges include:

• Fluctuating contract prices
• Inefficient manual processes  
• Inaccurate data leading to costly delays

Solution

• OpenText MBPM

Value

The use of OpenText MBPM has resulted in significant recurring cost savings and long-term competitive advantage for AmerisourceBergen. 

• Established efficient, accurate tracking
• Significantly reduced chargeback disputes
• Improved transparency and supplier collaboration
• Realized millions of dollars in recurring cost savings

About the Organization

Headquartered in Valley Forge, Pennsylvania, AmerisourceBergen Corp. is a leading pharmaceutical services company, with more than $66 billion in annual revenue, 11,500 employees, and operations in the United States, Canada, and the United Kingdom. AmerisourceBergen's primary business is the distribution of brand-name and generic drugs to healthcare providers, together with a growing portfolio of value-added services including pharmaceutical packaging, pharmacy automation, inventory management, logistics services, and reimbursement services, among others.

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