Aguas de Murcia Success Story

OpenText StreamServe enables electronic invoicing for Aguas de Murcia

Aguas de Murcia implemented OpenText StreamServe so they could generate electronic invoices without having to make any modifications in current applications. All compliant with Spanish regulations.

"OpenText StreamServe shortens the time for the customer to access services, improves productivity, and reduces costs while avoiding paperwork."

— Juan Jiménez-Cervantes, Project Manager, Aguas de Murcia

Challenge

Aguas de Murcia wanted to implement a solution that was capable of generating elelctronic invoices and storing them in a repository without the need to make any modifications to their existing applications. In addition they also wanted a solution that was user-friendly as well as having good after-sales service functionalities.

Solution

• OpenText StreamServe

Value

Thanks to the implementation of OpenText StreamServe, Aguas de Murcia has improved its customer service and has reduced its information storage costs. Compared to traditional paper invoices, the e-invoice has given rise to significant administrative cost savings for the company. Additionally, Aguas de Murcia is examining the possibility of using StreamServe to improve other services, such as the print flow for documents generated by the company. The company is convinced that using StreamServe for all its documents could well result in significant cost reductions.

About the Organization

Aguas de Murcia (EMUASA), a joint venture owned by the city of Murcia (51%) and Aquagest Levante (Agbar Group) (49%), is the potable water and drainage supply company for the City of Murcia, with over 140,000 customers in one of the Spanish regions with the broadest experience in sensible water use.

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