CLP Success Story

Asian utility giant puts its billing process together with the help of OpenText StreamServe

Operating in one of the most populous and diverse cities in the world, CLP faced significant communication challenges in its billing processes.

"OpenText StreamServe has enabled CLP to offer a higher level of value in our billing process."

— Andre Blumberg, Head of Group Applications Development & Support, CLP Power Hongkong Ltd

Challenge

As customer expectations rise, utility companies are increasingly seeking new ways to evolve beyond a single billing channel (typically a monthly mailed statement) and begin tailoring bills to customer preferences. Those preferences can encompass not only the information in the bill, but also the manner and format in which the bill is delivered. CLP faced significant communication challenges in its billing processes, including:

• Volumes of Bills
• Multiple Languages
• Postal and Courier Delivery
• Extensive Archiving Needs
  
  

Solution

• OpenText StreamServe

Value

CLP Power simultaneously manages electronic bill presentment and payment as well as in-person and traditional postal-delivered payments. OpenText StreamServe simultaneously supports these various communication touch points and has helped the company improve its mass-billing capabilities. Today, CLP offers 70 different billing formats for paper bills. In addition, OpenText StreamServe enables it to personalize bills and dynamically sort bills based on recipients. As a result, CLP have an improved cash flow from shorter bill delivery time and lower TCO from a single solution.

About the Organization

For over 100 years, CLP has powered Asia's dynamic and spectacular growth. They have become an integral part of the communities they serve with millions depending on us for energy. Today, they operate in Hong Kong, Chinese Mainland, Australia, India, Southeast Asia and Taiwan. Where they operate they become part of the social and economic fabric of the local communities, working with them to achieve sustainable growth.

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