World Kitchen Success Story

Business Process Improvements with Combined Strength of OpenText and SAP

Leveraging the full scope of the OpenText ECM Suite for SAP Solutions leads to significant results for World Kitchen

"With Data Archiving we have maintained high user response time levels and saved money on storage costs. Document Access has allowed us to store electronic documents in a widely accessible system and has contributed to significant improvements in our business processes in the shipping, credit, and accounts payable departments. The VIM application has led to significant gains in AP process efficiency, resulting in a reduction of five FTEs in AP."

— Randall Peterson, VP of Information Technology at World Kitchen

Randall Peterson, Vice President of Information Technology, discusses how Open Text ECM Suite for SAP Solutions enhances key business processes at World Kitchen.

Challenge

World Kitchen struggled with an ever increasing volume of data build up that was leading to system performance challenges. They wanted a better way to manage business documents for easy electronic storage and accessibility. In the Accounts Payable department, a manual invoice workflow process led to a high percentage of invoices not paid on time. 

Solution

• OpenText Data Archiving for SAP® Solutions
• OpenText Document Access for SAP® Solutions
• OpenText Vendor Invoice Management for SAP® Solutions

Value

• Reduced storage costs and increased user response time levels
• Documents are now more accessible leading to improved process efficiencies and cost savings
• Vendor relations have improved resulting in better terms and cash discounts
• AP process improvements have lead to decreased invoice backlog and faster cycle times
• Reduction in AP headcount of 5 FTEs

About the Organization

World Kitchen is a consumer products manufacturer headquartered in Chicago, Illinois. The company manufactures consumer products in the housewares market, including the manufacture and sale of baking dishes, dinnerware, kitchen gadgets, and cutlery. Major brands from World Kitchen include CorningWare, Pyrex, Corelle, EKCO, and Chicago Cutlery. World Kitchen has manufacturing facilities in both the US and Asia and distribution centers in a number of countries around the world.

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