Emergency Medicine Physicians Success Story

EMP Designs Intranet to Emulate iPhone Interface using OpenText Technologies

Unique user interface provides physicians with improved access to applications, an effective navigational structure, and a more personalized end user experience

“We recently did some statistical analysis and found that out of a 1,000-person user base, there are one to two physicians logging in every minute. That's a huge success for us. We don't have the stats from two years ago, but we can almost guarantee that we didn't have more than a dozen users logging in per day, and now it’s one to two every minute.  Just by that stat alone, it shows what our users think of the site.”

— Jesse Eterovich, Manager of Application Development at Emergency Medicine Physicians

Hear how EMP is providing their physicians with one-click access to information and applications and a more personalized end user experience using OpenText Customer Experience Management solutions.

Challenge

EMP sought to redesign their intranet in order to provide physicians with improved access to applications, an effective navigational structure and a more personalized end user experience. Emulating the iPhone interface, the “mypulse” intranet experience would provide one-click access to information and applications, with a focus on optimizing the interface for mobile devices to provide access via a BlackBerry Smartphone, for example.

Solution

• OpenText Business Integration Studio
• OpenText Collaboration, Vignette Edition
• OpenText Portal
• OpenText Portal Builder

Value

The new site design delivers a unique user interface which allows for a fully customizable experience, enabling users to drag and drop portlets to build their own personalized home page.

Additional features include integration with social software and applications such as wikis, a notification system which allows messages to be sent to the intranet or a user’s phone and an RSS feed reader, from which administrators and users can select feeds for display.

About the Organization

Established in 1992, Emergency Medicine Physicians (EMP) is one of the leading providers of emergency medical services in the United States. EMP is a physician staffing company focusing on emergency rooms. EMP began with one hospital partner in 1992; currently they staff 56 locations in 12 states. For more information, visit: www.emp.com.

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