Central Vermont Public Service Success Story

Central Vermont Public Service Managing Content in Accordance with Regulatory and Business Requirements with Integrated Solution from OpenText and Microsoft

OpenText Application Governance & Archiving for Microsoft SharePoint lights the way for improved collaboration and compliance control

“In order to effectively manage content flow to and from SharePoint, it was appropriate to connect it to OpenText because this system offers the records management piece of the puzzle that is really important. Taking the benefits of both the Microsoft and OpenText products was what we decided to do.”

— Nicole Bride, Systems Administrator, Central Vermont Public Service

Nicole Bride discusses how SharePoint integrates seamlessly with Content Server, offering the ideal SharePoint user experience for its external users while providing a central records management and archival system for managing business content, using Content Server as the final repository.

Challenge

External stakeholders at CVPS required easy access to documentation during rate case processes and other projects. Managing content using email was unreliable and the company had problems with audit trails and version control. CVPS also needed to preserve records for compliance requirements.

Solution

• OpenText Application Governance & Archiving for Microsoft SharePoint
• OpenText Document Management
• OpenText Records Management

Value

CVPS has secure access to documents using the SharePoint user friendly interface. They’ve decreased their reliance on email and content is secured and centrally managed throughout its lifecycle. CVPS has also seen an overall reduction in costs and the time required to manage business information.

About the Organization

Central Vermont Public Service (CVPS) is the largest electric company in Vermont, serving more than 159,000 customers. With a portfolio of consolidated companies—some that have provided services to the area for over 150 years—CVPS holds the highest JD Power customer service satisfaction ratings in the East region of the United States. An investor-owned utility, CVPS plays an integral role in Vermont’s economic, electric, and energy future.

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