Casey's Furniture Success Story

Irish Retailer Automates Order Fulfillment with Integrated Solution from OpenText and Microsoft

Casey’s Furniture reduces costly delays and errors, enhances customer satisfaction

“We’ve heard feedback from customers who are delighted with the speed of delivery, and it all comes back to efficiencies gained with our integrated OpenText and Microsoft solution.”

— Eamon Holmes, Financial Director, Casey’s Furniture

Challenge

Manual order processing at Casey’s Furniture led to costly delays and errors. Employees spent the equivalent of a full day per week on paper-based busywork.

Solution

• OpenText Document Server, Alchemy Edition
• OpenText Fax Server, RightFax Edition
• OpenText Workflow Server, .NET Edition

Value

An automated order processing returns substantial cost and time-saving electronic files. Busywork has been reduced by at least 20 percent, reallocating employees to more productive roles. Delivery of orders and goods has sped up for improved supplier and customer satisfaction. Fax machines and unessential printing has been eliminated resulting in a reduction in printing and stationary costs of more than 60 percent. Average time for order delivery to suppliers has been reduced by up to eight days.

About the Organization

Casey’s Furniture, a family-owned business founded in 1921, is one of the longest-standing furniture retailers in the province of Munster, Ireland, with headquarters and warehouse facilities in Cork and a second store in Limerick. Casey’s employs close to 50 personnel who focus on maintaining the company’s reputable name for quality and customer service.

• Read the full story

View all Success Stories »