Utilities
Retail & Smart Meters
Utility Retailers find themselves in an ever increasingly competitive environment
Consumers are receiving more and more choices when it comes to selecting their utility provider. As a result Customer Relationship Management has become a strategic cornerstone of customer attraction and retention. In order to appropriately manage the cost of customer interactions Enterprise Content Management has been a philosophy and approach to lowering costs and increasing customer service.
ECM helps Utility Retailers maximize their interaction with each customer
Having the relevant information about customers inquires, service requests and service changes improves the interaction experience. ECM web content management solutions have helped many retailers reduce CRM costs, giving consumers a positive on-line experience to solve their inquires and speed time to payment.
Smart Meters are the wave of the future for utility retailers
Technological advances are bringing benefits to consumers by allowing them to influence their utility costs. These benefits however come at the price of complexity. Consumers want to know more about when rates are high and when they are low. Consumers want to clearly understand their billing costs that now fluctuate many more times than they did in the past. Utility Retailers want to provide customers with a positive invoicing experience without dramatically increasing their call center costs or delaying receipt of payment. Enterprise Content Management solutions for Utility Retailers can both provide more efficient call center services by providing operators identical invoice records. ECM solutions can provide an online web experience for customers that can respond to billing inquires, demonstrate where savings were made, and make recommendations on how to save even more money in the future.
OpenText Solutions for Utility Retailers
Utilities for Electricity, Gas and Water face similar challenges. Often these are highly regulated industries that need to deal with Governance, Risk and Compliance. Please choose your business challenge below:
| Business Challenge | Customer Case Study and Solution |
|---|---|
| How do we improve our web content management? | Northumbrian Water Group |
| How do we communicate to employees more effectively? | Hydro Quebec |
Engineering Support Solutions
Optimize your asset maintenance, operations, and capital projects using ECM Suite Industry Applications for Engineering, Construction & Operations.
