Customer Resource Management

In the Utilities industry, tracking usage levels can mean tracking usage patterns and availability of electricity, water, natural gas, and so on. Frequent information updates are required to maintain service levels, especially during peak periods. Local and regional managers must have secure access to up-to-the-minute information to ensure that service levels are not compromised.

Enterprise Content Management (ECM) solutions from OpenText can help address these challenges with the following components:

• Software: OpenText BPM Server, Document Management,  

Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.