Customer Relationship Management

Customer Relationship Management (CRM) solutions help Utilities companies capture, monitor, store and track all critical information about customers and partners. CRM systems offer great visibility into an organization's sales pipelines and customer accounts for service, but do not manage all the other information that today’s Utility company  needs. The enormous volume of customer and partner information is overwhelming.

OpenText ECM solutions for CRM reduce the effort required to create sales documents, speed contract negotiations, and share information with customers and partners in a timely, effective manner. With OpenText ECM solutions, service centers gain robust search capabilities and easy access to customer information, service history, and partner information.

OpenText solutions for customer relationship management deliver this functionality with the following components:

Software: , Collaboration, Extensions for SAP Solutions,, Project Management

Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.