Customer Service

In a business dealing mostly with commodities, meeting customer expectations and ensuring a high level of service is a key competitive differentiator. Excellent customer service has a significant impact on profitability within oil and gas organizations. Holistic customer service involves processes such as compliance management, customer self-service and customer interaction management.

OpenText solutions for customer service deliver this functionality with the following components:

• Software: Document Management, , Livelink ECM - Customer Information Management

Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.