Retail Inventory Management

Many Telecommunication companies, especially in the mobile sector, are retailers in their own right, as they take their offerings to the physical malls, specialty stores and main streets rather than relying just on visitors to their Web sites. This means they need to learn and leverage classic retail disciplines as well as those of a traditional telecommunication provider.

A key challenge for any retailer is inventory management: too much inventory means unnecessary cost; too little increases the risk of losing sales. Even with frequent deliveries, daily information updates may not be in time to optimize inventory management. As with any retail process, if it is to work well it must be successfully implemented by the people working in the shops – not by head office. If there is client software, that must also be maintained at the branch level and employees must be trained to use it.

OpenText helps you address these challenges with Enterprise Content Management (ECM) solutions for retail inventory management, linked to SAP® R/3, which can provide a simple form-based process driven by workflows in interaction with the SAP system – while managing all of the exception processes and supporting documentation such as letters, faxes and emails.

ECM solutions from OpenText for Retail Inventory Management deliver this functionality with the following components:

Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.