Project Management

Most major Telecommunications companies now need to provide global networks and services to meet the needs of their largest customers, who are also global. The largest customers may spend eight or even nine-figure dollar sums annually with their strategic communications providers. Additionally, there is always a plethora of business improvement projects with ever more rapid cycle times. Customers demand constantly improving service quality, and technology projects are under continuing pressure to get them done right the first time.

Large numbers of workers have to be routinely allocated to new projects. In one large telecommunication enterprise, most IT workers are allocated to projects for renewable 90-day time slots, and similar to a consulting firm, they are on the bench when they are not working on a project. This means they have little time to become effective in the new project. The telecommunication company needs to instate best practices that will not be sacrificed as people move rapidly and collaborate globally, often from remote locations.

The document management and records management environment – as part of a fully integrated Enterprise Content Management (ECM) system – can provide instant project workspaces with uniform filing structures, role-based access rights and built-in best practices. Increasingly, integration of email and whole-project archiving will ensure all associated content is kept in the same place. Historical back-tracking and referencing of prior successes are simplified.

OpenText helps you address these challenges with ECM solutions for project management that deliver speed, consistency, best practices and effective information management for a large number of projects. With Project Management workspaces powered by Livelink ECM, people assigned to new projects become effective almost immediately – as they are able to learn what information is to be found, and where, because they already know the environment.

With role-based access rights, team members with different access rights can be instantly co-opted and allocated a role that provides their permitted access, including contractors or even customer, supplier or partner personnel. If you select the right role for a new team member, you have full confidence they'll see what they should, not what they shouldn't. With a consistent environment, employees can easily comply, and senior managers can easily check on the application of best practices such as regular meetings, action logs and task performance.

ECM solutions from OpenText for Project Management deliver this functionality with the following components:

Software: Document Management, Project Management

Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.