Processes Library

The scope of operations of a Telecommunications firm is growing all the time and with it, the scope of its processes. Just as employees have a duty to document, operate and improve such processes, the company has an obligation to make them readily available. As the positions of individuals dynamically change, they may need to rapidly access the appropriate process information, some of which may be unfamiliar to them.

In a large Telecommunications company, there may be literally thousands of processes and below them, sub-processes or procedures. Making processes available to employees is an operational and compliance imperative for management efficiency and demonstrable corporate governance. Given that, it makes obvious sense to put all processes in a single, structured, searchable repository which can then be made both known and available to all employees.

OpenText helps you address these challenges with Enterprise Content Management (ECM) solutions for process libraries. With Web-based document management, a library of processes can be constructed according to a process hierarchy, whether formal or informal. Such process libraries can provide for search and discovery of processes (whether the user is fully aware of the process or not) before he/she commences search. A single, authoritative repository simplifies the task of informing employees that the processes exist and where they can be found. This simplifies compliance by demostrating that “yes, we do have a management system, employees know how to find it, and we can reasonably expect their awareness and compliance by management messaging.”

ECM solutions from OpenText for Processes Library deliver this functionality with the following components:

Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.