Order Fulfillment

Engineering greater efficiency and lower costs into your business is a constant goal. If you can do the same for your customer's business, you increase the competitiveness of your offer. Normally for corporate customers, ordering new services goes through several processes: the end user selects the required service and gets approval, the order is placed and then the fulfillment cycle is executed. Making this end-to-end series of processes quick and efficient is a potential win-win for the telecommunications provider and the customer. If this end-to end process is to be made quick, efficient and as inexpensive as possible, a total process cycle must be created and driven, encompassing both the customer and the telecommunication firm's internal processes.

OpenText helps you address these issues with Enterprise Content Management (ECM) solutions for order fulfillment, including a workflow that incorporates various forms of documentation. This dramatically improves upon traditional paper processes, and still adds value to some conventional e-ordering processes that do not build an e-bridge between the customer's and the provider's processes. The end user commences the workflow by an internal service request, which then prompts customer signoff and then automatically triggers the provision process and the incremental billing relationship for the extra service.

ECM solutions from OpenText for Order Fulfillment deliver this functionality with the following components:

• Software: OpenText BPM Server

Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.