Operations & Maintenance

As a Telecommunications company, you require full lifecycle network inventory management capabilities for the operations and maintenance of fixed wire-line or mobile networks. You must maintain all the master data required to perform effective maintenance on your network equipment, including the master record, maintenance plan, measuring point, task list and bill of materials.

OpenText helps you address these requirements with Enterprise Content Management (ECM) solutions for operations & maintenance. These solutions establish end-to-end processes – from phasing-in a piece of equipment right through to the end of its operational life. Document management, Web-based collaboration and business process management help address preventive maintenance work – driven by legal regulations, environmental protection requirements, manufacturer recommendations, or for reasons of quality assurance – as well as corrective maintenance carried out to restore a defective item.

Preventive maintenance can be the result of inspections conducted to check the condition and status of plant and equipment. Inspection helps determine when a piece of equipment has reached the end of its economic life and is subsequently phased out of service. Once that has happened, the piece of equipment can be scrapped, which involves removing it from the financial asset register, complying with regulations regarding the environment, salvaging any re-usable parts and taking it offsite.

While automatic testing and diagnostics characterize much of today's telecommunications equipment, and networks are increasingly self-healing, much physical infrastructure – both undergound and above ground – would benefit from the service assurance and active asset management that these ECM solutions can bring.

ECM solutions from OpenText for Operations & Maintenance deliver this functionality with the following components:

• Software: , Document Management

Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.