Customer Field Service Management
The ability for resource planners to coordinate with field service network technicians determines the efficiency of your customer field service management. The back office must be able provide field technicians with up-to-date schedules and accurate customer information. The more information the back office can provide field service network technicians with, the better.
Meet your Business Goals
- Use service employees more effectively
- Improve customer satisfaction
- Boost field staff satisfaction and retention
Key Performance Indicators
- Improved staff utilization rates
- Reduced response times and increased satisfaction scores
- Improved system adoption, usage and reported satisfaction rates
Our Enterprise Content Management (ECM) solutions for customer field service management help you to do so by better connecting your field service network technicians and back office with document management and collaboration.
ECM solutions from OpenText for Customer Field Service Management deliver this functionality with the following components:
- Software: Document Management
Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.
