OpenText Solutions for Services

The fastest growing sector of the economy is service-based. Integrating tools, best practices and process automation to access and control customer information, along with the publishing of company information helps to improve overall service levels, which are critical in today’s battle for customer loyalty. Leverage and manage intellectual property. Automate and optimize your services operation.

OpenText offers the following products for the Services industry:

• Document Management

Enterprise Support

• Compliance & Governance
  • Corporate Governance
• Customer Services
  • Cross-selling
  • Field Maintenance
  • Issue Resolution
  • Knowledge Transfer
  • Services Delivery
• Distribution & Delivery
  • Order-to-Delivery
• Finance
  • Accounts Payable
  • Accounts Receivable
  • Financial Management
• Human Resources
  • Benefits Administration
  • Communications
  • Workforce Management
• Information Systems & Technology
  • Information Lifecycle Management
  • IT Consolidation
  • IT Operations
  • SAP Support
• Manufacturing & Operations
  • Environment, Health & Safety
  • Facilities, Fleet & Equipment Management
  • Performance Monitoring
  • Product Lifecycle Management
  • Quality Management
• Marketing
  • Brand Asset Management
  • Product Marketing
  • Public Relations
• Procurement
  • Purchase Order Changes
  • Requisition Approval
  • Vendor Selection
• R&D
  • Intellectual Property Management
  • Project Support
  • R&D Administration
• Sales
  • Customer Relationship Management
  • Sales Operations
  • Sales Order Management