Customer Information Management
Customer information management and sales force automation software are used to manage sales lifecycle information, but these systems typically provide only transactional data. Sales representatives also require access to the large volume of unstructured information associated with specific clients, such as email, instant messages, phone conversations and status reports.
Business Goals
- Reduced time spent by sales staff searching for required information
- Increased sales call effectiveness
Key Performance Indicators
- Increased revenue per representative
- Increased market share
OpenText Customer Information Management delivers this functionality with the following components:
- Software: Collaboration & Content Management, Extensions for SAP Solutions, Livelink ECM - Customer Information Management
Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.
