Services Delivery
OpenText solutions support service delivery by enabling you to manage projects, bringing harmony between structured processes and unstructured content. Features include:
- Project and Program Management solutions that support distributed collaboration
- Standard templates for reports, content and processes
- Stage-and-gate methodology for managing and controlling complex programs consisting of multiple project activities
- Access to product and customer data and documents required to understand deliverables and work within contract terms
- Solutions that enable service delivery staff to quickly access expertise and obtain responses to any urgent requests that may impede progress, with secure access via standard Web browser
Meet your Business Goals
- Improved customer satisfaction and loyalty
- Improved quality of service delivery
- Reduced non-productive administration time
Key Performance Indicators
- Reduced administration overhead cost
- Fewer complaints
Enterprise Content Management (ECM) solutions from OpenText deliver this functionality with the following components:
- Software: Archiving, , Extensions for SAP® Solutions, Project Management
Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.
