Sales Order Management

Today’s companies face increasingly complex ordering processes, with orders consisting of components, parts, customized configuration, made-to-order systems and the inclusion of services. Orders may include content or digital assets and can require products and services from sub-contractors or multiple partners. In addition, products and services may be delivered through a multi-tier distribution channel, adding an additional layer of complexity to the process of fulfilling customer requirements.

Meet your Business Goals

  • Speed up the proposal process and improve proposal quality and accuracy
  • Ensure pricing transactions are fast and accurate
  • Negotiate customer contracts more easily
  • Ensure that all transaction documents are captured for access by sales and Customer Service Represenatives
  • Resolve customer complaints and returns faster and with higher customer satisfaction

Key Performance Indicators

  • Higher profit margins
  • Improved win/loss ratios
  • Reduced time to process complaints

OpenText solutions provide a comprehensive solution that virtually consolidates order information for central aggregation and management while providing for decentralized input and distributed visibility. Sales Order Management integrates with existing Enterprise Resource Planning (ERP) systems to consolidate order information from sales, marketing, credit, finance, tax, customer service and approval information for streamlined access and use.

Enterprise Content Management (ECM) solutions from OpenText for Sales Order Management deliver this functionality with the following components:

Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.