Quality Management
Organizations must provide products that meet customer and regulatory requirements. You can accomplish this by putting systems into place that ensure conformity to these requirements and that support continuous improvement in customer satisfaction. Quality management initiatives can be internally driven or focused on certification initiatives such as ISO 9000 and ISO 9001:2000. OpenText provides solutions that facilitate quality management by enabling you to document processes, establish automated review and approval procedures, distribute standard operating procedures (SOPs) and link them to their respective processes; train employees on compliance; manage quality certificates, inspection reports and master batch records; and manage your response to customer complaints and other quality-related incidents.
Meet your Business Goals
- Maintain control over processes required to deliver quality
- Provide quality and compliance training to employees
- Manage documentation and training certifications to demonstrate compliance
- Manage quality certificates, inspection reports and supplier non-conformance processes
- Respond effectively to quality incidents and customer complaints
Key Perfomance Indicators
- Time to resolve non-conformance and quality incidents
- Customer perception of quality
- Incidence of failed or problematic quality audits
Enterprise Content Management (ECM) solutions from OpenText for Quality Management deliver this functionality with the following components:
- Software: Archiving, , Document Management, eLearning & Corporate Training, Extensions for SAP® Solutions, Knowledge Management, Project Management
Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.
