Order-to-Delivery
Optimizing your supply chain and ensuring rapid response to customer problems requires that you can manage all documentation that tracks the goods once an order has been processed.
Meet your Business Goals
- Capture order fulfillment, shipping and delivery documentation in electronic format
- Ensure that documentation of entire order-to-cash process, including delivery documents, can be quickly located
Key Performance Indicators
- Reduced time to resolve customer issues
- Reduced cost of customer service
Enterprise Content Management (ECM) solutions from OpenText for Order-to-Delivery deliver this functionality with the following components:
- Software: Archiving, , Document Management, Extensions for SAP® Solutions
Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.
