Knowledge Transfer
Enterprise Content Management (ECM) solutions from OpenText for Knowledge Transfer support knowledge transfer at all levels of an organization and extend out to your suppliers and customers. The result is increased quality of service and satisfied customers. OpenText solutions organize collaborative knowledge centers that support the diverse needs of your service representatives, partners and customers. The knowledge center can be extended to support communities of practice to further facilitate information exchange and access to expertise information. OpenText learning management solutions enable you to provide effective, Web-based training to your service representatives, partners and customers to guarantee that your customers are satisfied.
Meet your Business Goals
- Promote transfer of knowledge among customers and between company and customers
- Enable customers to solve problems without waiting for human interaction
- Provide product information over the Internet
Key Performance Indicators
- Reduced cost of customer incident response
- Reduced cost of delivering updates, service bulletins and product information
ECM solutions from OpenText for Knowledge Transfer deliver this functionality with the following components:
- Software: Document Management, eLearning & Corporate Training, Knowledge Management
Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.
