Field Maintenance
Enterprise Content Management (ECM) solutions from OpenText enable direct access to system and maintenance information such as contracts, network drawings, manuals and maintenance instructions. These solutions can also be integrated with the enterprise application software that you use to manage scheduling and configuration of system, network and building facilities as well as your mobile users. Documentation and drawings are readily available for use in scheduled or unscheduled maintenance. Improve the efficiency of field personnel by providing access to the unstructured content they need to perform their tasks.
Meet your Business Goal
- Improved service delivery in field
Key Performance Indicators
- Decreased time to repair
- Increased quality of service
- Increased customer satisfaction
- Decreased cost of field maintenance
ECM solutions from OpenText for Field Maintenance deliver this functionality with the following components:
- Software: , Document Management, Extensions for SAP® Solutions
Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.