Policy Changes & Information
Once a policy is established, customers may initiate policy changes, such as changing a participant, modifying a risk, or changing a beneficiary. These changes trigger processes that require collaboration among multiple entities and departments, including insurance agents, policy administration, underwriting, and customer service.
Meet your Business Goals
- Increased data transparency
- Reduced administration costs
- Improved business processes
Key Performance Indicators
- Customer retention
- Efficiency of contract change process
OpenText solutions deliver a single view of the documents that comprise the policy coverage of your organization’s insureds. This provides a current and historical view of your customers 'documents so that coverage changes, new policies, additions, deletions, and addendums can be instantly searched and viewed, either by policy type, date, or the criteria that caused those changes.
Enterprise Content Management (ECM) solutions from OpenText for policy changes & information deliver this functionality with the following components:
- Software: Business Process Management, Document Management & Collaboration, Records Management, Workflow
Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.
