Claims Management
Customer satisfaction with claims handling is a key ingredient to success and must be well managed. It is a major reason for increased renewals, referrals, and recommendations. Properly managed and maintained information allows your organization’s claims department and adjusters to get the knowledge they need, when they need it.
Meet your Business Goals
- Reduced administration, improved business processes
- Improved customer service
- Reduced operating costs & increased efficiency
Key Performance Indicators
- Customer satisfaction
- Combined ratio
- Loss ratio
An Enterprise Content Managment (ECM) claims solution manages the documentation process from initial notice of loss through the claims adjustment process to claims settlement. It tracks, maintains, and records all the necessary claims submittal information.
ECM solutions from OpenText for claims management deliver this functionality with the following components:
- Software: Business Intelligence, Business Process Management, Document Management & Collaboration, High Volume Document Processing, Report & Output Management
Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.
