Sales Order Management
Today’s enterprise companies face increasingly complex ordering processes with orders consisting of component parts, customized configuration, make-to-order systems and the inclusion of services. Orders may include content or digital assets and can require products and services from sub-contractors or multiple partners. In addition, products and services may be delivered through a multi-tier distribution channel, adding an additional layer of complexity to the process of fulfilling customer requirements.
OpenText solutions for Sales provide a comprehensive solution that virtually consolidates order information for central aggregation and management while providing for decentralized input and distributed visibility. Customer Order Management integrates with existing Enterprise Resource Planning (ERP) systems to consolidate order information from sales, marketing, credit, finance, tax, customer service and approval information for streamlined access and use.
Business Goals
- Make the proposal process faster and improve the quality and accuracy of proposals
- Ensure that pricing transactions are fast and accurate
- Make it quicker and easier to negotiate contracts with customers
- Process orders more effectively, and ensure that all documents related to any transaction are captured in a way that makes it easy for sales and customer representatives to access when needed
- Resolve customer complaints and returns faster with higher customer satisfaction
OpenText Sales Order Management solutions deliver this functionality with the following components:
Software:
OpenText Contract Management, OpenText Contract Management (SAP® Certified Integration with SAP Applications), Archiving, , Document Management, Extensions for SAP Solutions, Knowledge Management, Project Management
Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.
Activities
Sales Order Management involves:
- Billing
- Contract Management
- Pricing
- Proposal Management
- Sales Order Processing
- Trade Document Processing
Billing
Sales transactions produce billing documents that must be managed for tracking and reconciling payment.
OpenText solutions for Sales provide a comprehensive view on the entire sales transaction by integrating all order-related information regardless of origin (leading application, email, legacy systems, billing system) and format (email, paper, fax, Web pages) in one easy-to-use folder view, directly from the application they are using.
Solution Adaptations: Extensions for SAP Solutions
Contract Management
Contractual documents are the legal basis for protecting business transactions. Almost all areas of an enterprise create contracts that affect more than one department, such as employment contracts, purchase agreements, maintenance contracts or collaboration agreements. Completeness, validity, traceability and inalterability must be guaranteed if a company is to protect its commercial interests and make the right decisions.
Livelink ECM solutions for Contract Management supports contract processes throughout the entire lifecycle—from creation through fulfillment and modification to termination.
- Central standard repository allows rapid access to contracts
- Integration in ERP and desktop landscape
- Adherence to compliance and corporate governance guidelines
- Access rights control
- Contract templates
Solution Adaptations: OpenText Contract Management, OpenText Contract Management (SAP® Certified Integration with SAP Applications)
Pricing
Pricing can be a complex process, especially when custom configurations or complex terms and conditions must be considered.
OpenText solutions for Sales supports your pricing process by providing quick and easy access to all of the information needed to prepare a pricing proposal, workflow routing for review and approval, and secure storage of the documentation needed to resolve pricing disputes should they arise. Integration with your CRM and ERP systems provide a comprehensive view on the entire transaction by integrating all information regardless of origin (leading application, email, legacy systems, billing system) and format (email, paper, fax, Web pages) in one easy-to-use folder view, directly from the application they are using.
Solution Adaptations: , Document Management, Extensions for SAP Solutions
Proposal Management
Proposals are a critical sales tool in many industries and can involve distributed teams working under pressure to meet deadlines. Errors in the proposal can result in lost business or, perhaps worse, business that has been misquoted or misrepresented.
OpenText solutions for Sales support end-to-end proposal management by providing secure, Web-based collaboration where distributed teams share a library of boilerplate, past proposals, document templates, tasks, discussions and workflows to review, revise, and approve proposal content prior to delivery to the client.
Solution Adaptations: , Document Management, Project Management
Sales Order Processing
Orders are the lifeblood of most companies. It is therefore critical that the process of receiving, managing and fulfilling orders be efficient, accurate and secure. For some organizations, the process of receiving orders is simple with a one step process and delivery against a single product line.
Today’s enterprise companies however, are facing increasingly complex ordering processes with orders consisting of component parts, customized configuration, make-to-order systems and the inclusion of services. Orders may include content or digital assets and can require products and services from subcontractors or multiple partners. In addition, products and services may be delivered through a distribution channel (multi-tier) adding an additional layer of complexity to the process of determining and fulfilling customer requirements.
The management of customer orders can directly affect multiple business operations including production capacity, manufacturing, inventory management and warehousing and indirectly affect other departments such as customer support and finance. Problems in any of these areas can in turn affect the profitability or viability of a company.
OpenText solutions for Sales provides a comprehensive solution that virtually consolidates order information for central aggregation and management while providing for decentralized input and distributed visibility. Customer Order Management integrates with existing ERP systems to consolidate order information from sales, marketing, credit, finance, tax, customer service and approval information for streamlined access and use. All auxiliary, subsidiary and ancillary information that affects customer orders can be exposed for visibility and modification.
Solution Adaptations: , Extensions for SAP Solutions
Trade Document Processing
Foreign trade transactions require an overwhelming amount of paper documentation such as letters of credit, purchase orders, packing lists and certificates. Tracking and reconciling payment requires quick access to many of these documents which are processed by different groups within your organization.
OpenText solutions for Sales provide a comprehensive view on the foreign trade transaction by integrating all order-related information regardless of origin (leading application, email, legacy systems, billing system) and format (email, paper, fax, Web pages) in one easy-to-use folder view, directly from the application they are using.
Solution Adaptations: Archiving, Document Management, Extensions for SAP Solutions
