OpenText Solutions for Distribution & Delivery: Business Goals

Organizations are under increasing pressure to satisfy customers while reducing costs and streamlining operations. At the same time, they must comply with regulations from every region. To provide up-to-date information on the entire order-to-cash process, your customer-facing staff must have ready access to all documentation, and most importantly, the documentation that proves that the order was correctly delivered and received by the customer.

Without access to delivery documents, you cannot answer questions that arise regarding the order:

• When did the customer receive the order?
• Who signed for the delivery?
• Which shipper was used?
• Was there any damage to the order, or were quantities incorrect?
• Were the appropriate export documents submitted with the shipment?

OpenText addresses your need to integrate content across your enterprise applications to ensure optimal delivery processes, satisfied customers, and compliance with regulations.