Quality Management

Organizations must provide products that meets customer and requlatory requirements. You can accomplish this by putting systems into place that ensure conformity to these requirements and that support continuous improvement in customer satisfaction.

Quality management initiatives can be internally driven or focused on certification initiatives such as ISO 9000 and ISO 9001:2000. Livelink ECM provides solutions that facilitate quality management by enabling you to document processes, establish automated review and approval procedures, distribute standard operating procedures (SOPs) and link them to their respective processes, train employees on compliance, and manage the response to customer complaints and other quality-related incidents.

OpenText solutions for Performance Monitoring deliver this functionality with the following components:

Software:
Livelink ECM - Accreditations Server, Content Lifecycle Management, Livelink ECM - Eloquent Media Server, Program Management, ,

OpenText ECM Suite for SAP Solutions, OpenText Knowledge Management,and Project Management

Activities

Quality Management includes ISO Audit, Document Lifecycle Managment, Employee Training & Accreditations, and Quality Incident Management.

ISO Audit

To pass a quality audit, you must demonstrate that you are managing documentation for quality policies, procedures, and reference materials required to support the process and record the test results. Livelink ECM provides a quality management solution makes it easy for you to demonstrate all this— with appropriate versioning and evidence approvals to make all documentation available for the auditor's perusal. Livelink ECM - also provides learning management solutions that facilitate employee training and certification programs and demonstrate compliance to the auditor.

Solution Adaptation: Document Management & Collaboration,

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Document Lifecycle Management

Document Lifecycle Management requires compliance with policies, procedures, and regulations supported by controlled documentation. Organizations must implement systems that manage document authoring, modifying, approval, and publishing processes so they can manage quality and demonstate compliance during quality audits.

The OpenText solution is a complete Web-based solution that manages key documents such as standard operating procedures, quality assurance reports, regulatory submissions, and others throughout a controlled lifecycle.

• Ensures consistency in the development of critical documentation
• Controls the review process, ensuring revisions are correctly applied to documents
• Manages the approval process with built-in workflow and security features
• Automates processes to ensure that documents are released in accordance with your organizational policies and regulatory requirements

Solution Adaption: Content Lifecycle Management

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Employee Training & Accreditations

Livelink ECM provides solutions for learning management and employee accreditation that enable you to maximize employee effectiveness and demonstrate appropriate training during quality audits.

Solution Adaptation: Livelink ECM - Accreditations Server, Livelink ECM - Eloquent Media Server

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Quality Incident Management

OpenText provides case management solutions that let you respond to incidents involving the quality of your products and services and the satisfaction of your customers.

Solution Adaptation: , Document Management & Collaboration, Extensions for SAP Solutions, OpenText Knowledge Management, Project Management

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