Customer Engagement

Providing engaging and enriching customer experiences is the strongest way to grow your business.  With OpenText StreamServe Customer Engagement, ordinary customer documents become powerful and well-designed one-to-one marketing channels. The rich OpenText StreamServe environment enables rapid and brand-consistent document design and creation, and includes extensive control capabilities. It empowers business managers to easily create content such as marketing messages, campaigns, and cross- and up-sell offers, and to control how and when this content is included in correspondence.

Because business systems already aggregate buyer data, Customer Engagement efficiently creates and delivers customized documents when and where you need them, in your desired format. Utilizing rules-based personalization and dynamic branding, which conforms to all your corporate standards, StreamServe places control of communications in the hands of the marketing and sales professionals, minimizing the need for IT invention and delays.

The Customer Engagement solution, built with OpenText StreamServe, includes:

• AdHoc
• AFPIN
• Collector
• Composition Center
• ERP Connectivity Packs
• PDFIN
• Post Processing
• Production Monitor
• Reviewer
• RFID
• StoryTeller