Correspondence Management

It is no secret that customers prefer and respond well to personalized treatment. Personalization is the essential idea of Customer Communications Management and is a primary value of OpenText StreamServe Correspondence Management.

In personal contact—call center conversations, for example— the representative can view an exact copy of the document the customer received, which provides clarity and a reference point to quickly resolve the issues at hand. At the same time, the representative also has access to relevant cross- or up-sell offerings that may be beneficial for the customer.

Across the spectrum of customer communication, wherever a document can reinforce the personal touch, Correspondence Management delivers. With Correspondence Management, anything the customer receives, at any given touch point, is relevant and tailored to the customer’s current status.

The Correspondence Management solution, built with OpenText StreamServe, includes:

• AdHoc
• Composition Center
• Reviewer
• StoryTeller