OpenText StreamServe Solutions

Enhance the production and value of all your internal and external communications under a single, unified and agile management system

Customer Communications Management—how a company engages and communicates with its customers, vendors, partners and employees—is the key strategic and tactical enabler in getting closer to your customer. The customer's experience at every touch point, from correspondence to call-center interactions, offers an opportunity to strengthen the relationship.

Effectively leveraging customer information that’s buried in IT business systems empowers marketing, sales, and support/service to transform even mass correspondence, like billing or statements, into personally valuable communications that facilitate dialogue between the company and its customers.

Operationally, OpenText StreamServe eliminates the manual steps that cost money, cause delays, and introduce errors that diminish customer satisfaction and incur additional costs to correct.

Find out how, with little or no change to existing processes, StreamServe consolidates data from business systems into smarter, more cost-effective internal and customer communications.

Solutions tailored to your needs

OpenText StreamServe recognizes that your business needs are unique. Providing a 'one size fits all' solution often means your IT department needs to tailor their needs to the solution. Instead, we offer the following solutions:

  • Document Optimization

    Document Optimization

    Streamlines and automates document-centric processes for customers in the logistics and distribution industry

    • Trucks leave the dock faster
    • Reduce labor and error in manual handling
    • Advertise on your shipping documents

  • Customer Engagement

    Customer Engagement

    Get closer to your customer

    • Reduce customer confusion and customer service times
    • Increase impact with personalized, relevant, and targeted messaging
    • Insure consistent communication across multiple channels

  • Communications Governance

    Customer Communications Governance for Content Lifecycle Management (CLM)

    Apply governance rules to all your customer communications

    • Bring existing documents under compliance in CLM
    • Enhance new correspondence and processes
    • All correspondence is managed securely and within corporate guidelines

  • Billing & Statements

    Billing & Statements

    Automate and optimize the high-volume document production

    • Reduce printing costs with consolidated, batched or distributed printing
    • Improve customer experience with personalize content, appearance and language
    • Cut mailing costs with pre-sorting and electronic document delivery

  • Correspondence Management

    Correspondence Management

    Gain a competitive advantage to drive more revenue in a challenging market

    • Enable business users to create messages without IT intervention
    • Improve effectiveness with targeted messages
    • Ad-hoc changes in hours, not months