Global
France
Germany
JapanUnified Messaging
Effectively collaborate and communicate while ensuring scalability and security of information
Your Challenge
A critical difference between e-mail and other communication technologies, such as the telephone, is that e-mail is a persistent technology. That is, e-mail messages are not just transmitted and received, but they are also retained. Since these retained messages contain not only the message content itself, but also unstructured attached content, e-mail systems have become the repository for vast quantities of information and knowledge. In fact, in most organizations a messaging system is the single largest repository of content. And yet, in almost every organization, the management, security, archiving, and retention of this content is entrusted to systems that were originally designed to do no more than transmit simple text messages from one user to another.
Because existing messaging systems were created to send messages instead of retaining them, the load created by retaining gigabytes or even terabytes of data has lead to ungainly, unreliable, unscalable and unsecured corporate e-mail systems. Since unmanaged messaging systems are typically stand-alone, any archiving and records management capabilities tend to be single-platform and proprietary. Finally, to break free of the scalability and data storage issues, many organizations decide to simply push the data out to user machines-the least-secure, least-managed and least-controlled environment of all. This approach represents substantial risk for the long-term success of an organization's content management strategy.
Our Solutions
Organizations need a highly scalable messaging solution that enables users to effectively collaborate and communicate while ensuring the scalability and security of information.
Open Text provides the following Unified Messaging solution:
FirstClass |
Customer Feature
Brittania Airways
"Britannia had over 120 forms related to the flight. We urgently needed to rationalize the amount of paperwork we were generating and the efficiency of our business processes around that paperwork."
