Customer Successes

Our customer success stories illustrate how Government agencies are using Open Text ECM applications to achieve success:

European Court of Human Rights

The ECHR is part of the Council of Europe, an international intergovernmental organization that was established in 1949 to promote political democracy and human rights, social progress and European cultural identity continent wide. Currently, the Council is made up of 47 member states that have all signed up to the system of human rights protection under the European Convention on Human Rights. The Court has a jurisdiction over a European population of some 800 million people. When the European Convention of Human Rights needed to improve manual approval processes, speed up the processing of cases, and improve efficiencies and productivity, they turned to Open Text…read more

Jefferson County

Once an agricultural and mining area, Jefferson County, Colorado is now a thriving suburban, business, industrial and residential community. It is the second largest county in Colorado, with a population estimated at 535,837. When Jefferson County needed to improve business processes and reduce the risks related to information mismanagement, they turned to Open Text…read more

Mid Bedfordshire District Council

Mid Bedfordshire District Council provides a comprehensive portfolio of public services to its 120,000 residents. Primarily, its challenges are that of any local authority—to provide a cost-effective, citizen-centric service delivery environment while meeting Central Government-led performance targets. When Mid Bedfordshire District Council need a better way to manage their paper-based documents and records more efficiently and effectively, they turned to Open Text...read more

Mid Devon

Mid Devon District Council covers an area of 353 square miles in the rural, agricultural heartland of Devon, between Dartmoor, Exmoor and the Blackdown Hills. Over half the population of some 75,000 people is scattered in villages in the rural hinterland, with the balance divided between the three main towns of Tiverton, Cullompton and Crediton. When Mid Devon District Council required a system to support policy goals and provide fast, secure access to information for citizens, they turned to Open Text...read more

Region of York

The Regional Municipality of York is located just north of the City of Toronto, Ontario. Comprised of nine municipalities, it has a population of close to one million with approximately 25,000 businesses located within its borders. The Region has an annual budget of $1.7 billion and employs 2,600 full-time staff. When the Regional Municipality of York needed to transition to the latest version of the Open Text document management system with no disruption of service to staff with a large number of documents and emails on shared network drives, they turned to Open Text...read more

The City of Scottsdale

Located in the Sonoran Desert of the Phoenix metropolitan area, Scottsdale is a diverse city of about 240,000 people and is known across the United States for its arts, tourism, and quality of life. When The City of Scottsdale needed to provide an efficient method for sharing documents across the organization, and introduce a more efficient method of controlling the flow of work throughout the organization, they turned to Open Text...read more

Staffordshire County Council

Staffordshire County Council is the biggest employer in Staffordshire with more than 30,000 staff—ranging from teachers and engineers to scientists and social workers—who provide Staffordshire’s population of approximately 800,000 with vital services, 24 hours a day, seven days a week. When Staffordshire County Council required a system to reduce storage requirements as well as a secure method for archiving and accessing their information, they turned to Open Text...read more

U.S. Air Force

The United States Air Force (USAF) Air Mobility Command (AMC), headquartered at Scott Air Force Base, Illinois, controls over 550 aircraft and employs more than 141,000 active-duty and reserve personnel. The primary mission of the AMC is the provision of global mobility and sustenance for America's armed forces. The organization also provides airlift, aerial refueling and medical transport to the armed forces, and plays a crucial role in providing humanitarian support at home and world wide. When the U.S. Air Force needed to dramatically reduce their email and file storage costs, they turned to Open Text...read more

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