Open Text Customer Information Management for SAP® Solutions


Extend SAP® CRM to provide the right customer information, in the right place, at the right time

 

Benefits

  • Overcome information silos

  • Accelerate responses to your customers

  • Improve efficiency of customer inquiry processing

  • Minimize costs for training

  • Reduce risk and ensure compliance

  • Leverage existing IT investments

 

Your customers want efficient, accurate responses to their inquiries. And you want to provide them with the high quality service that they expect, but you need to control costs at the same time. Open Text Customer Information Management for SAP Solutions can help you do both by providing your sales and customer service staff with the right customer information, in the right place, at the right time. The reward for your company is higher customer satisfaction and repeat business, with reduced customer inquiry processing costs.

The right information is all information about the customer stored in all enterprise systems. The right place is the application where your customer service staff spends the most time working—whether that be SAP CRM, SAP NetWeaver® Portal, or Microsoft® Outlook®. The right time is when you need the information—now.

According to Klemens Bransmöller, CIO of ThyssenKrupp Nirosta, “Open Text products and solutions help us manage all business-critical documents in the context of our customer-related processes. Open Text Customer Information Management for SAP Solutions extends the integration of SAP-managed processes into the Microsoft Office environment by adding document-centric information. The combination of SAP, Microsoft and Open Text technologies provides our employees with simplified, automated, event-driven (internal and external) access to all process-centric (structured) and document-centric (unstructured) customer information through a standardized and familiar Microsoft Office interface. We expect that this optimized interaction between SAP, Microsoft and Open Text will further reduce our customer-centric transaction and process costs.”

Features

Open Text Customer Information Management for SAP Solutions:

  • Uses information in customer email messages to search for related information across all enterprise systems

  • Consolidates results and displays them in a special pane within Microsoft Office applications such as Microsoft Outlook, SAP GUI, or SAP NetWeaver Portal

  • Uses single sign-on to transparently connect users to customer information in disparate enterprise systems

  • Provides access to any type of information or business object stored in SAP systems, including SAP R/3® and SAP CRM

  • Manages the storage of office documents and emails, including attachments, in secure, long-term document formats

































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Partners

SAP Partner Logo


     Microsoft Strategic Partner

 

 

Featured Information

Some of the links below are accessed through Open Text's SAP eCommunity. This site requires you to log-in. Click here to self-register if you do not already have an account.