Open Text Solutions for Telecommunications: Best Practices

Adoption and expansion of Enterprise Content Management (ECM) within an organization occurs iteratively by building on a series of incremental successes. To proceed to the next level of adoption, you must make sure you have achieved success in the previous stage:

  • Stage 1: An ECM solution focused on a specific departmental business problem

  • Stage 2: The adoption of the same ECM solution that was deployed to one group in stage 1 to other departments

  • Stage 3: Multiple solutions are adopted within the same department – the original ECM solution is extended by other ECM components

  • Stages 4-6: Enterprise deployments from standardization, proliferation into multiple different applications, to extension beyond the organization

To mitigate risk and increase success for each adoption stage, you need a proven framework. Our deployment framework demonstrates the sequencing of tasks and resources involved in workstreams, prioritizing some workstreams over others depending on the adoption stage.

Stage 1:  Specific departmental business problem

This chapter of the ECM Methods book explores best practices in deploying stage 1 of an ECM solution – adoption by a single department.

Stage 2:  Adoption by other departments

This chapter of the ECM Methods book explores best practices in deploying stage 2 of an ECM solution– adoption by other departments.

Stage 3:  Extension of the original ECM solution within the department

This chapter of the ECM Methods book explores best practices in deploying stage 3 of an ECM solution – adoption of multiple solutions within the same department.



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Customer Feature

“As a result of implementing Livelink ECM solutions, Bell Canada has recognized improved productivity and efficiency, as well as time saved related to our employees’ abilities in finding, accessing and retrieving vital regulatory documentation. By establishing a centralized system, our accuracy and visibility over documentation has improved, and we are able to avoid erroneous information. Our ability to effectively comply with CRTS regulations has been critical to managing risk and avoiding unnecessary costs related to fines and protecting Bell Canada’s public image and brand.” Sonia Diaz-Sotomayor, Associate Director – Regulatory Information Services, Bell Canada

 

 

Additional Resources

Establishing the ECM standard for the organization after having successfully completed stages 1 through 3:

Stage 4 “It’s enterprise first, deployment second” – considerations when the organization decides on an ECM solution as an enterprise standard.

Stage 5  The proliferation of the ECM standard into multiple different applications throughout the enterprise.