Services Delivery

Open Text solutions support service delivery by enabling you to manage projects, bringing harmony between structured processes and unstructured content. Features include:

  • Project and Program Management solutions that support distributed collaboration

  • Standard templates for reports, content and processes

  • Stage-and-gate methodology for managing and controlling complex programs consisting of multiple project activities

  • Access to product and customer data and documents required to understand deliverables and work within contract terms

  • Solutions that enable service delivery staff to quickly access expertise and obtain responses to any urgent requests that may impede progress, with secure access via standard Web browser

Enterprise Content Management (ECM) solutions from Open Text deliver this functionality with the following components:

Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.


 
 

Meet your Business Goals

Improved customer satisfaction and loyalty

Improved quality of service delivery

Reduced non-productive administration time

 

 

Key Performance Indicators

Reduced administration overhead cost

Fewer complaints

 

 

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