Cross-Selling

Many organizations leverage the interactions that take place while servicing inquiries to inform customers about new product and service offerings. Enterprise Content Management (ECM) solutions from Open Text for cross-selling enable you to deliver the product information to the services representatives in a timely manner within the context of the customer interaction.

  • Customer folder provides access to data and documents across an entire transaction and can also include information about related offers

  • Knowledge Center and Community of Practice provides a collaborative channel for disseminating product information

  • eLearning solutions enable you to deliver just-in-time, rich-media, training to services representatives to launch new products and campaigns

ECM solutions from Open Text for cross-selling deliver this functionality with the following components:

Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.

 
 

Meet your Business Goals

Increase revenue from existing customers

Provide up-to-date information on customer configuration to service personnel

Suggest additional offerings to service personal when engaged in customer interactions

 

 

Key Performance Indicator

Increased follow on sales to customers

 

 

How can we help?