Global
France
Germany
JapanMaintenance Management
Municipal utilities distribution systems provide electrical power to customer as a metered service. The maintenance group is responsible for the upkeep of all the equipment. The work performed by this group has a central goal to minimize power interruptions to customers. Work inputs for the maintenance group are generated when planned work or interruptions occur.
The Livelink ECM Solution from Open Text provide the maintenance group with the critical links to access to data and records tools necessary to significantly reduce operational costs. The typical solution will integrate with your ERP and CRM software to supplement inventory, accounting, and work order management, with emails, memos, engineering drawings, standards and maps.
Enterprise Content Management (ECM) solutions from Open Text can help address these challenges with the following components:
Software: Document Management & Collaboration, Extensions for SAP Solutions, Open Text Accounts Payable for JD Edwards EnterpriseOne, 
Livelink ECM - CADManager for AutoCAD, Livelink ECM - CADManager for Microstation, Project Management, Records Management,
Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.
Meet your Business Goals
GOAL: Decrease delays for fixing outages
KPI: Index of reliability (The per unit of annual customer-hours that power is available)
GOAL: Creation of knowledge database
KPI: Shortened learning curve for new employees
GOAL: Ensure faster access to isolated information
KPI: Shortened decision times
