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Relationship Management

The relationship management process involves customer information compilation and sharing with the appropriate public sector agencies according to regulations concerning privacy and accountability. It also involves the efficient processing of public services requests, storing proof of documents, documented resolution of service requirements, and appropriate access to information by the public. The process also encompasses providing self service help and enabling call center access to information.

Enterprise Content Managment (ECM) solutions provide a way for government organizations to control access to the unstructured content (documents, emails) captured in public interactions or internal communications related to public enquiries. They establish a document workflow to support the customer interaction processes and the tools necessary to effectively collaborate.

Open Text helps you address these challenges with ECM software solutions for Relationship Management.

• Software: Document Management & Collaboration, Livelink ECM - Communities of Practice

Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.

Solutions