Global
France
Germany
JapanCase Management
The case management process involves all aspects of delivering services and benefits to meet a client’s needs. Sharing client information within an agency and with other public sector agencies in a way that complies with legal regulations is key to increasing efficiency, improving customer service and increasing regulatory compliance.
To manage the case management process efficiently and compliantly, extensive collaboration with automated workflows, notifications and audit trails are required to support predetermined case management processes from case initiation to legal filing. Enhanced visibility into case status is a critical requirement in supporting increasing demands of a constituency. Records management is a key requirement for case completion, digitally archiving case documents with an appropriate level of security.
Open Text helps you address these challenges with Enterprise Content Management (ECM) software solutions for Case Management.
Software: Open Text Case Management Framework
Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.
Meet your Business Goals
GOAL: Improve customer service
KPI: Improved customer satisfaction ratings
GOAL: Improve regulatory compliance
KPI: Increased public trust and decreased audit costs
GOAL: Improve service delivery
KPI: Increased number of cases managed per public sector employee
Downloads
For more information about our Case Management Solutions, download:
