Payments
Reconciliations
As the prevalence of fraud within the retail banking industry increases, these banks are forced to pay more attention to determining when they are occurring and then investigating them thoroughly. While some exceptions are bound to occur because of the nature of banking services, there are other exceptions that can pose great risk to the financial institution. With the complexity of transactions that now being made, banks may face challenges in determining how to manage content in such a way that can help them conclude when a more serious exception (such as fraud) is taking place, and that can help them in their investigation of it.
How OpenText Helps…
OpenText ECM provides the software solutions your retail bank needs to minimize the damage that exceptions can cause. By providing innovative environments and interfaces, OpenText can help you maximize the benefits of processes already in place, such as routing, by organizing them in a way that simplifies the access. OpenText ECM solutions can also help to prioritize the exceptions that must be looked into, by categorizing them in a visually simplistic way that the user can easily identify. While exceptions are bound to occur, OpenText ECM solutions can help your bank recognize them at their initial location, and will help you access all the information you need to conduct your investigation according to your institutions rules and regulations.
| Business Challenge | Customer Case Study and Solution |
|---|---|
| How do you track and reduce multiple types of risk across core business processes? | Farm Credit Services |
| How do you enable immediate, transparent access to customer information at all employee touchpoints? | UBS AG |
| How do you ensure accuracy and high customer satisfaction with rapidly increasing document volumes? | MLP Finanzdienstleistungen AG |
Products for Reconciliations
- Archiving
- Case Management
- Collaboration
- Compliance & Governance
- Contracts Management
- Document Management
- Enterprise Portals
- Process Management
- Mobility
- Records Management
- Web Content Management
