Compliance & Risk Management
- Overview
- Credit Scoring/Limit Assessment
- Underwriting
- Risk Monitoring & Reporting
- Operational Risk
- Fraud Investments
Operational Risk
Bank operations continue to become increasingly complex and intertwined. The explosion of products and services has meant more operational touch points both within banks and with the rapidly growing number of third-party solutions that have to be integrated into the bank’s set of core offerings. Managing those operations involves coordinating highly diverse forms of information and content across multiple organizations. A single misfiled document or incorrect signature, for example, can potentially bring severe disruption even the tightly run operations.
How OpenText Helps…
OpenText ECM solutions can help reduce operational risk by improving accuracy through streamlining and automating key parts of any bank process. Each part of the operational workflow can be managed and documented, while exceptions can be flagged and tracked for timely resolution. This ensures both timely and accurate operations, and at the same time lowers risk.
| Business Challenge | Customer Case Study and Solution |
|---|---|
| How do you track and reduce multiple types of risk across core business processes? | Farm Credit Services |
| How do you enable immediate, transparent access to customer information at all employee touchpoints? | UBS AG |
| How do you ensure accuracy and high customer satisfaction with rapidly increasing document volumes? | MLP Finanzdienstleistungen AG |
Products and Solutions for Initiation
- Case Management
- Document Management
- Records Management
- Reports & Output Management
- OpenText Solutions for Customer Service
- Business Process Management
