Account Servicing
- Overview
- Account Set-Up
- Account Servicing/Services
- Dispute Management/Complaint Resolution
- Delinquency
Delinquency
The dealings of delinquent accounts are a fairly common procedure within retail banks, and add to the list of content (documents, records, etc.) that needs to be managed. Even pre-delinquency management requires a large degree of regulation, and retail banks have to keep tight control and supervision over all this information and associated processes. Banks are faced with an abundance of files and forms when it comes to activities such as collection and recovery, and are in dire need of a way to manage everything in a way that makes sense to them.
How OpenText Helps…
OpenText ECM can help your retail bank restructure and better document the entire delinquency process. By providing you with solutions that can take your employees through pre-delinquency management, right through collections, recoveries, and write-offs, OpenText can give your retail bank just the guidance it needs towards a delinquency process that is nothing but effective and efficient. By eliminating any confusion regarding procedures, and keeping track of the progress of the case, ECM keeps a tight leash on all delinquent accounts and prevents the risk of them being improperly handled.
| Business Challenge | Customer Case Study and Solution |
|---|---|
| How do you deliver a seamless user experience across systems? | European Investment Bank |
| How do you project a unified brand across multiple sites? | People's United Bank |
| How do you ensure accuracy and high customer satisfaction with rapidly increasing document volumes? | MLP Finanzdienstleistungen AG |
