Origination
- Overview
- Application Acceptance
- Application Processing
- Exceptions Management
- Contracts
- Closing, Funding, Shipping
Application Processing
The activities involved in the application processing stage differ depending on the nature of the application at hand. Retail banks have many different record types they need to build and use, and it is at these points in the process that they often find themselves missing steps and procedural details. Activities such as collateral valuation and risk assessment can cause damage to a bank if done improperly, and this can sometimes go undetected as banks have so many cases to focus on. As contracts and funding are dependent on this and other information, it is very detrimental when a retail bank does not have a system by which this content can be properly analyzed.
How OpenText Helps…
OpenText ECM can prevent all the small mistakes as well as the analytic mistakes that tend to occur during the application process. By following the application through all stages within the overall process, no matter its unique route, ECM can ensure that all relevant documents are made available to those that require it and therefore ascertaining that decisions regarding funding, etc. are made with valid presumptions. By automating the process of integrating case details such as lien holders and third party interactions, OpenText ECM solutions can bring all content together and increase the benefits your bank stands to gain from it.
| Business Challenge | Customer Case Study and Solution |
|---|---|
| How do you deliver a seamless user experience across systems? | European Investment Bank |
| How do you ensure accuracy and high customer satisfaction with rapidly increasing document volumes? | MLP Finanzdienstleistungen AG |
