Account Servicing
- Overview
- Account Set-Up
- Account Servicing/Services
- Dispute Management/Complaint Resolution
- Delinquency
Overview
With the current economic climate, account servicing and management are critical to achieving client retention objectives.
Retail institutions need to be able to respond quickly with the appropriate resource to any issues raised by their existing client base and also ensure that they are doing so via the client’s preferred channel. In an environment where the client demand is to “make my life easier” (and an online world where satisfaction measurement within the market is freely available) institutions are more vulnerable to “client churn” than ever before.
By delivering content-driven Customer Engagement platforms, retail institutions can improve their client retention, drive cross-selling opportunities and focus their activity on the most profitable client segments.
