Account Servicing
- Overview
- Account Set-Up
- Account Servicing/Services
- Dispute Management/Complaint Resolution
- Delinquency
Account Servicing/Services
When it comes to servicing the accounts of their clients, retail banks have two main priorities they must focus on: fulfilling their duties according to the designated guidelines, and also maintaining a positive relationship with the client. Incorrect interest or fee calculations and misguiding account information provisions can wreak havoc for a bank’s reputation, and it is their employees who are faced with personally ensuring that does not happen on a day to day basis. Other tasks such as account closing and standing order set-ups are also integral parts of the account servicing process, and need to follow strict guidelines to guarantee their propriety; without advanced record keeping systems, they could potentially follow the wrong course of action, adding to the risks that account servicing creates.
How OpenText Helps…
OpenText has solutions that can give your retail bank just what it needs to provide the best account services possible. By having all statements and modification histories in environments that are intuitive to the user, employees can easily access all the information they need to fulfill other tasks like standing orders, etc. quickly and correctly. OpenText ECM creates interfaces that can be customized to fit the employees’ preferences, and which also contains portlets for solutions such as records management. By managing all your current content and organizing it in a way that suits the processes it is being used for, OpenText ECM can make your bank’s account servicing methods accurate and simplified, reducing both the effort needed and the mistakes made.
| Business Challenge | Customer Case Study and Solution |
|---|---|
| How do you deliver a seamless user experience across systems? | European Investment Bank |
| How do you project a unified brand across multiple sites? | People's United Bank |
| How do you ensure accuracy and high customer satisfaction with rapidly increasing document volumes? | MLP Finanzdienstleistungen AG |
