Premier Follow-The-Sun

Your Challenge

This program is ideal for customers who:

Require partnered, best practices approach to issue resolution and their implemented solution
Have operations that remain open around the clock or are global in reach
Must maintain service level agreement

Our Solution

Deploying and maintaining advanced enterprise solutions can be complex, involving many technical decisions. To maximize investment and ensure end-user adoption of OpenText software solutions, you need the experience of individuals who have successfully implemented technical enterprise deployments and understand the process. With OpenText's Premier Follow-The-Sun support program, the experts who have vast knowledge of OpenText software products can help you successfully deploy your product.

The Premier Follow-The-Sun support program can be tailored to meet individual customer needs and offers the following benefits:

Unlimited phone support for all issues (regardless of severity), 24 hours a day, 7 days a week
Flexibility to continue partnered troubleshooting and issue resolution through OpenText Global Centers of Excellence, or resume next business day with your regional OpenText Call Center
1 hour initial response time
Assigned resources to assist with issue and escalation management, centralized communication and reporting
Designed to proactively address risks, minimize downtime, and streamline operations to improve efficiency, accelerate your end-user adoption, and allow the business to focus on just that, the business

In addition, this program provides:

In-depth knowledge of your environment
Optional on-site support for critical product issues
A designated workspace on the Knowledge Center to manage all communication
An extended technical team with expert knowledge

The Premier Follow-The-Sun support program is a subscription-based program and an additional service to the Software Maintenance Program.

For more information about this and other Support Programs, please contact SupportPrograms@OpenText.com.