Customer Support
OpenText Customer Support has the technical expertise and experience you need to get the most out of your investment in our technology.
Our staff of Product Specialists, Team Leaders, and Customer Service Representatives provides technical assistance to customers who are enrolled in each of our Support Programs. Our support teams handle questions on the use, configuration, and functionality of OpenText products. In addition, these teams can help to identify software issues, develop creative solutions, and document enhancement requests for consideration in future product releases.
By allowing each customer to select a level of service that corresponds with specific requirements, OpenText is able to deliver highly appropriate and effective service.
OpenText Support Program customers receive convenient access to software upgrades, a support knowledge base, discussions, product information and an on-line mechanism to post and review trouble tickets, all through the OpenText's Online Support Portal.
All end users of OpenText ECM products can join the OpenText Online Communities where they will gain access to a range of online communities, blogs, discussions groups, recorded webinars, presentations and newsletters that help them use these products effectively.
